Please feel free to contact us at any time. We will get back to you within 48 hours.
Email us at customercare@faraboutique.com
For existing order support, please include your four digit order number.
For returns please click here
Hello Beauties, Here is some info for you, shared with love from us to you xxx
FARA BOUTIQUE is a London based company, therefore all orders ship from the UK.
Please ensure you’ve read our shipping guide before placing an order
Below you will find all information on:
Domestic UK Shipping
EU Shipping / Brexit Updates
International Shipping
Returns
Refunds
Thank you so much for choosing to shop with us! We aim to dispatch orders within 1-2 working days, but please allow a few extra days in times of flash sales or holidays. Certain Jewellery items have an extended 3-4 day dispatch time.
SHIPPING INSIDE THE UK
No rush? We offer Standard Free shipping over £100, and standard Flat Rate £5 shipping under £100. Standard shipping time is 2-5 working days after they are dispatched.
In a rush? We’ve got you covered! Please choose our overnight Express £10 option at checkout.
Due to Covid, we cannot guarantee signature on delivery. Please ensure your delivery address is secure. If you don’t have access to a secure delivery address, please order to a local post office for collection. We cannot take responsibility for stolen packages.
EU SHIPPING / BREXIT UPDATES
We are so so very happy to finally be able to offer express Delivered Duty Paid (DDP) service to the EU which means no additional taxes for EU orders!
We ship to the EU via Express FedEx DDP service which has an estimated shipping timeframe of 3-6 working days but can occasionally take longer in certain circumstances, depending on destination country customs processing times. There are no additional taxes due to you as the customer.
We always recommend keeping a close eye on the tracking, and stay up to date on your orders location. Get in touch if your order stops tracking for more than a week, and we will assist!
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
**Covid Delays: While most orders are being delivered on a standard time scale, certain countries are still experiencing Covid-19 related delays, which are outside of our control.
If the parcel is undelivered due to customer fault, we are not liable. Failure to receive or collect the parcel does not mean that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The return process can attract significant returns fees, which will be deducted from the return value.
USA SHIPPING
Orders are shipped via FedEx Express service, and take an estimated 2-4 working days to deliver.
We offer £18 flat rate express shipping on USA orders, and free express shipping on orders over £350.
We always recommend keeping a close eye on the tracking, and stay up to date on your orders location. Get in touch if your order stops tracking for more than a week, and we will assist!
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
If the parcel is undelivered due to customer refusal to pay import duties, we are not liable. Refusal to pay import duties does not mean that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract significant returns fees, which will be deducted from the return value.
INTERNATIONAL SHIPPING (excluding EU)
Orders will be sent via FedEx, TNT, or Royal Mail. Delivery times vary greatly, but are usually between 3-21 days (shipping can take longer due to customs or unforeseen circumstances once handed over to national mail service in the destination country). Please feel free to get in touch with us for country specific delivery information!
No rush? We offer Standard Free shipping over £350.
In a rush? We’ve got you covered! Please choose our Express option at checkout. Express shipping time does vary on location, but is usually under a week.
We always recommend keeping a close eye on the tracking, and stay up to date on your orders location. Get in touch if your order stops tracking for more than a week, and we will assist!
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
**Covid Delays: While most orders are being delivered on a standard time scale, certain countries are still experiencing Covid-19 related delays, which are outside of our control.
We offer a worldwide service and are happy to post internationally, but please be aware of your country's import structure and fees/limitations. Please note below the list of countries with shipping limitations. If you wish to order to one of these countries please email us at customercare@faraboutique.com
If the parcel is undelivered due to customer refusal to pay import duties, we are not liable. Refusal to pay import duties does not mean that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract significant returns fees, which will be deducted from the return value.
FREQUENTLY ASKED QUESTIONS
Can I change or cancel my order?
Please reach out to customercare@faraboutique.com if you would like to adjust anything on your order. We will do our best to assist you, but cannot guarantee we will be able to change or cancel your order, as we work quickly to dispatch all orders.
I want to place two orders so I don’t go over my country's tax free threshold, is this possible?
If you place multiple orders on the same day to the same shipping address, our system may automatically merge them and ship together. To avoid this, please place orders 24 hours apart.
I entered the incorrect shipping address, and my order couldn’t be delivered.
In the event that the provided shipping address is incorrect or unknown, the carrier may return the goods to us. Once we receive them back, we will alert you and refund the items minus shipping. You may then repurchase with an updated shipping address.
My tracking number says my order has been delivered, but I can’t find it.
If your tracking states the parcel as delivered, but you have not received it, please contact us within 5 days, and we will open an inquiry with the courier. Unfortunately, after this time frame we may not be able to assist in finding this item and are not responsible for its replacement.
I am being charged import duty or VAT higher than what I expected, can I refuse the shipment?
In short, yes! Just like any normal return, we require prior notification via email (customercare@faraboutique.com) Please note: Courier and mail companies do sometimes charge return fees, and they can be quite high. Any return fees, in addition to original shipping costs will be subtracted from the refund. We are only able to provide a refund once the order has been safely returned to us. Once the refusal is noted, it is the responsibility to ensure that the order is safely returned, so please continue to keep on eye on return tracking.
Please note: Due to Covid, we cannot guarantee signature on delivery. Please ensure your delivery address is secure. If you don’t have access to a secure delivery address, reach out to us before placing an order, and we will try to offer a solution. We cannot take responsibility for stolen packages.
Do I have to be home for delivery?
Some orders will need to be signed for in person, or require you to be present at the time of delivery. Please state a delivery address where you will be present at the time of delivery (home or work). In the event that no one is available to receive your parcel, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you don’t receive a card, but see “attempted delivery” in the tracking, please reach out to the courier or postal service ASAP to reschedule your delivery. After multiple failed attempts, and no contact from the customer, your order may be returned to us.
REFUNDS AND RETURNS
We are happy to accept returns for full priced, unused items, as long as we are notified within 14 days of receipt. You then have a further 14 days (30 days total) to return the order to us. Please note: sale items cannot be returned or exchanged for international orders. We ask you to please to follow the returns process below:
- Visit our returns center to apply for a return. This return step must be done within 14 days of order receipt.
- Upon approval, you will receive detailed return instructions.
- Please ensure your order is returned to us within 30 days of original order receipt. After this timeframe, we may not be able to accept the return.
- Garments must be in the original packaging. This means that they need to have original tags attached and to be placed back in the original biodegradable bag that corresponds to the returned item, so that our returns team can swiftly process and provide a refund. We are not able to accept returns for garments without their original packaging.
Because we are unable to accept stained or odorous garments for return, we recommend trying your pieces without wearing perfume or deodorant (fresh out of the shower), as this can create unwanted stains that can void a return.
Once we receive your return, please allow up to 5 working days for us to issue a refund. Refunds will be issued for the cost of the goods, minus outward shipping costs.
As a small business, we are not able to offer free return shipping on any order.
FAULTY OR INCORRECT ITEMS
Please notify us at info@faraboutique.com within 7 days of receiving the item and we will work to resolve this. We ask that you also send photos, so that we can review and ensure that it is an isolated incident.
Please note that faulty items do still follow our return window guidelines.
SHIPPING LIMITATIONS
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Algeria
- Afghanistan
- Cuba
- Iran, Islamic Republic Of
- Israel* (please contact us directly for shipping to Israel)
- India* (please contact us directly for shipping to India)
- Korea, Democratic People's Republic Of (North Korea)
- Kuwait
- Nepal
- Nigeria
- Pakistan
- Saudi Arabia* (please contact us directly for shipping to Saudi Arabia)
- Sudan
- Syria
Please note, we are also unable to ship to hotels or PO Boxes, so please use a private address only.
FOR ALL OTHER INFORMATION OR SPECIAL REQUESTS PLEASE EMAIL
customercare@faraboutique.com