SHIPPING POLICY
Most items are shipped from the UK via Royal Mail or DPD International. In some cases, items may ship from Goa, India via India Post - availability dependent.
We will always do our best to deliver to you as quickly and as smoothly as we can. In the holiday seasons or flash sales please allow 3 working days for your parcel to be dispatched.
If you need your order urgently please let us at know by emailing info@faraboutique.com and we will do our best to get it to you as quickly as possible.
In the event that the provided shipping address is incorrect or unknown, the carrier will return the goods to us. Once this happens, we will alert you and refund the items minus shipping and restocking fee, after we have received them. You may then repurchase your items with an updated shipping address.
Please keep a close eye on your tracking number once you receive it. If there are any issues as the parcel makes its way to you, please contact us immediately. We will assume your item has been delivered if we do not hear from you within 20 days of your order being placed, after this time frame we cannot assist in finding this item and are not responsible for it's replacement.
If your tracking states the parcel as delivered, but you have not received it, please contact us within 5 days, after this time frame we cannot assist in finding this item and are not responsible for it's replacement.
In the extremely rare case that a parcel is lost or undelivered after 35 days, we will open a case with our courier. If this does not result in a resolution within 10 working days, we will resend or refund your purchase.
UK DELIVERY
- Free shipping on orders over £500
- Flat rate £5 for orders under £500
- Flat rate £10 one day express on all orders
All orders are sent via Royal Mail and will take 2-5 working days to arrive after they are dispatched.
All orders will be processed and dispatched within two working days. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address you provided at the check out.
EU DELIVERIES
- Free shipping on order over £500
- £15 Standard Shipping for orders under £500
- £30 Express shipping guaranteed within 7 working days
Orders will be sent via DPD international service or equal courier. Delivery between 3-10 days (shipping can take longer due to customs or unforeseen circumstances once handed over to national mail service in destination country)
If you would like an express, guaranteed delivery date, we recommend selecting our EXPRESS shipping option. Delivery time ranges country to country, usually 1-2 days - but all are guaranteed within 7 working days. For delivery times to a specific country, please email us at info@faraboutique.com
THE REST OF THE WORLD DELIVERIES
- Free shipping on order over £500
- Flat rate of £18 for orders outside the EU under £500
- £30 Express shipping guaranteed within 7 working days
Orders will be sent via DPD international service or equal courier. Delivery between 3-14 days (shipping can take longer due to customs or unforeseen circumstances once handed over to national mail service in destination country)
If you would like an express, guaranteed delivery date, we recommend selecting our EXPRESS shipping option. Delivery time ranges country to country - usually 1-3 days - but all are guaranteed within 7 working days. For delivery times to a specific country, please email us at info@faraboutique.com
CUSTOMS CLEARANCE
Please note that the customer is responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees or any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.
RETURNS
We hope you are delighted with your purchase! If not, we accept returns within 14 days of delivery for all full-priced items. This excludes sale items, which are final sale. Please note - you must notify us at info@faraboutique.com within 7 days of receiving your item and ship, we do not accept returns without prior notification and reason. All items must be in their original condition, unworn and with tags attached: we do check all garments upon return.
Please note: sale items cannot be returned or exchanged. We ask you please to follow the returns process by clicking here.
