RETURNS AND EXCHANGE POLICY
We want you to feel totally happy with your purchase and are working hard to make things that way. If you receive your item and change your mind we are happy to accept returns of full price items within 7 days of receipt. At the moment we do not exchange garments. Please note: sale items cannot be returned or exchanged. We ask you please to follow the returns process below.
HOW DO YOU RETURN YOUR ITEM
Before you return please read the below conditions so you are not disappointed.
- To return an item please email us within 7 days of receipt, at email@example.com and please ensure you have read the conditions below.
- The item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
- Please ensure you add your original proof of purchase or a note stating your name, order number, and reason for return inside your return so we can identify you.
- Please ensure you mark “RETURNED GOODS” on the outside of your parcel. If you are outside the EU please also mark “RE-IMPORT” and that the total cost of goods is £10 - if this is not marked and import charges are incurred this will be deducted from your total refund. We cannot be held responsible for any taxes or fees claimed by customs.
- Please return your parcel to the following address
- Once you have contacted us at firstname.lastname@example.org, we will review your return request and provide return instructions.
HOW LONG DOES IT TAKE TO PROCESSES YOUR REFUND?
Once we receive your item, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed.
We do not refund initial shipping charges for items returned, other than for faulty items. FARA Boutique is not liable for the loss of garments being returned. Please ensure once you receive your tracking number you keep track of it. We will assume your item has been delivered if we do not hear from you within 35 days of your order being placed, after this time frame we cannot assist in finding this item and are not responsible for it's replacement.
HOW WILL I BE REFUNDED
We will refund your item via its original form of payment for the purchase. Once your item has been received and approved for refund we endeavour to process immediately but please allow 5 working days. You will receive an email confirmation of the return and refunded item and amount. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
IF YOUR ITEM IS FAULTY
You are entitled to a full refund or exchange on any faulty goods. Please notify us at email@example.com within 7 days of receiving the item and we will give instruction on how to proceed. We ask that you also send photos, so that we can review and ensure that this doesn't happen again.
RECEIVED AN INCORRECT ITEM
If you seem to have received the wrong item please email us at firstname.lastname@example.org so that we can right this.