Refunds & returns
RETURNS, EXCHANGES AND REFUNDS POLICY
We hope you are completely satisfied with your purchase. If you are not happy with your order or have received a faulty item, please see our policies below regarding the return, exchange or refund of your item.
If you would like to return an item we are happy to discuss an exchange up to 28 days from receipt of your order provided the item is unworn, in perfect condition and in the original packaging.
If you purchased your item via the Click and Collect service exchanges can be made within 14 days.
You have a right to return an item you are unhappy with for a full refund within 7 days of receiving your order provided the item is unworn, in perfect condition and in the original packaging. Please note FARA Boutique does not refund postage and packaging charges, or any tax and duties payable outside of the EU.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
FAULTY GOODS RETURNS
You are entitled to a full refund on any faulty goods within 3 weeks of purchase.
RETURNS POSTAGE COSTS
Postage costs of sending any product back to us falls with the customer. Please package your product properly and send it as recorded delivery (with tracking number) for your own protection, as any items lost in transit will not be considered for refunds or exchanges.
Please email us at firstname.lastname@example.org before posting any item back to us so we can process your request. Quote your name and address, details of product and reason for return. We will then advise on how to proceed. We are unable to accept returns that have not been agreed prior to shipping.
Online SALE purchases are NOT entitled to a refund or exchange.
For any more information please email email@example.com